Product and order questions

How do I search for a specific product in the store?

To search for a product, please use the existing search module at the top of the page. Enter the information you are looking for, and if it is found on the website, you will be shown a list of compatible results.

I am a legal entity. Can I buy?

Yes, www.uv-c.ro honours the orders of legal entities. In order to receive a tax invoice with your company data, please enter the data that will be requested during registration or during the order process.

What do I do if I want delivery to be made to an address other than the one specified in my customer account?

In this case, during the ordering process, you will have the option to enter the information corresponding to the desired delivery address.

Client account management

I forgot my account password. How do I proceed?

If you do not remember your account password, please use the Recover Forgot Password option available on the Account Access page.

What do I do if I want to change my account data?

To change your account data, please log in to your account and then access the Update Account option, available in the My Account section.

Do I have to have an account to be able to buy?

You do not need to create a user account to shop on this website. If you want a user account, it can also be created after you have added the products you want to the Shopping Cart.

Can I change a placed order?

If you would like to change an order, please contact us using the contact form on the site. Please also specify the order ID, which you can find in the Order History section.

Can I find out details about previous orders?

You can view the order history on the website by accessing the Order History section.

General questions

I want to buy a product that is out of stock. How do I proceed?

For more information on product availability, please contact us using the contact form on the website.

I would like to obtain additional information, which is not available on the website. How do I proceed?

In this case, please contact us using the contact form.